Policies & Terms

Refund & Cancelations

Master’s Degree Program

• Application fees are non-refundable.

•  Tuition deposits are refundable within 14 days of payment, minus a processing fee.

• After the start of the program, tuition for that trimester is non-refundable.

• Installments (payment plans) will automatically debit on the same day each month. If a payment is declined, students have 72 hours to update their credit card details.

Organizational Wellbeing Programs

• Payment is due upon agreement unless otherwise arranged.

• Cancellation with full refund allowed up to 30 days before the program start date.

• Cancellations within 30 days receive a 50% refund.

• No refunds for cancellations within 14 days of program start.

On-Demand Programs (Online Courses, Webinars, Self-Paced Learning)

• Due to the digital nature, no refunds will be issued once a course is accessed.

• If a course is defective or inaccessible, participants must contact support within 7 days for assistance or credit.

Retreats & In-Person Trainings 

• Deposits are non-refundable but may be transferred to a future program.

• Full refund minus processing fees if cancellation is made 60+ days before the event.

• 50% refund for cancellations 30-59 days before the event.

• No refunds within 30 days of the event, but spots may be transferred to another participant.

• If Bindu cancels the event, students will receive full credit toward the next training, and in some cases be fully refunded.

   

Yoga Teacher Trainings

• All payments, including deposits and installments, are non-refundable.

• Once committed to the course with a deposit, all payment installments must be fulfilled, even if students choose not to continue participation.

• Installments (3 or 6 months) will automatically debit on the same day each month. If a payment is declined, students have 72 hours to update their credit card details.

• All payment installments must be completed before the start of the training.

• If Bindu cancels the training, students will receive full credit toward the next training.

• It is highly recommended that students obtain travel insurance to cover any changes in personal circumstances.

Support

Technical Support for Online Courses

• Issues related to login, access, and course materials will be resolved as quickly as possible via email.

•  Expected response time: 24-48 hours.

Student & Participant Support

• Academic and program-related inquiries should be directed to: [email protected]

• Faculty and Mentor office hours will be available for Master’s students.

• Community support is provided through discussion forums, private groups, and mentorships.

Accessibility Support

• Bindu Institute of Learning is committed to accessibility. Participants with special needs should contact us at least 30 days before the start of their program to discuss accommodations.

Code of Conduct & Ethics

• Participants are expected to uphold respect, integrity, and inclusivity in all programs.

• Discriminatory language, harassment, or disruptive behavior will result in warnings, probation, or removal from the program without a refund.

• Master’s students and YTT participants must adhere to professional ethics, including confidentiality in case discussions and respecting the sanctity of holistic practices.

Attendance & Certification

• Attendance is required for all in-person and online modules of Yoga Teacher Trainings and Masters Degree to receive certification, and/or diploma.

• Students should add all LIVE online sessions to their calendar and be present live on each call.

• All modules (in-person and online) require homework and assessments as a form of integrated learning.

• Students may be required to fulfill an in-person teaching practicum at the end of Learning Modules.

• Students may be asked to complete exam(s) to receive certification / diploma.

• Failure to complete all sessions, assignments, and exams will result in ineligibility for certification.

Copyright & Intellectual Property

• All course materials, lectures, written content, videos, and resources are copyrighted and may not be copied, distributed, or used outside of the enrolled course.

• Participants may access materials for personal learning only and may not share logins or distribute content.

• Use of Bindu Institute’s proprietary frameworks, methodologies, and research in external teaching, coaching, or training requires prior written permission.

• Unauthorized use of course content may result in legal action.

Liability

• Our faculty are trained and experienced professionals who take proper care to ensure a safe and enjoyable experience. However, there is always a chance of injury.

• In case of an emergency, we will ensure you are taken care of and in good hands of qualified specialists.

• The faculty and venue cannot be held responsible for injuries, illnesses, or loss of personal items.

• The training is non-refundable, even if a student cannot physically practice.

• Students are responsible for obtaining health insurance / travel insurance covering them during in-person trainings.

Privacy Policy

Bindu Institute of Learning is committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, and store your information in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK Data Protection Act 2018.

1. Data Collection & Use

We collect personal data necessary for program registration, participation, and communication, including:

• Name, contact details, and payment information
• Health information (if provided for participation in training or retreats)
• Academic records or certifications (for the Master's program and teacher training)

Your data is used to:

• Process applications, payments, and program administration
• Provide course content, updates, and student support
• Comply with legal and regulatory obligations

2. Data Storage & Security

• Your information is securely stored and only accessible to authorized personnel.
• We do not share, sell, or disclose personal data to third parties except when required by law or for certification purposes (e.g., Yoga Alliance, Anusara School of Hatha Yoga).

3. Your Rights Under GDPR & UK Data Protection Laws

You have the right to:

• Access and request a copy of your personal data
• Request corrections or deletion of your information
• Withdraw consent for marketing communications
• Request data portability or restrict processing

To exercise these rights, contact us at [your contact email].

4. Data Retention

• We retain personal data for as long as necessary to fulfill our legal and educational obligations.
• Financial records are kept for six (6) years for accounting compliance.
• Certification records may be retained indefinitely to verify credentials.

5. Cookies & Website Tracking

Our website may use cookies to improve user experience. You can manage cookie settings in your browser.

6. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated to students and participants.

For any questions or concerns regarding data protection, please contact us at [your contact email]

1.  Academic records or certifications (for the Master's program and teacher training)

2.  Health information (if provided for participation in training or retreats)

3.  Name, contact details, and payment information